Privacy Policy

Section 01

Data Protection Contact

If you have any questions regarding this Privacy Policy or would like to exercise your data protection rights, please contact:

Section 02

Collection and Use of Personal Data

2.1 Contacting Us

If you contact us by e-mail, phone or contact form, we process the information you provide, including:

• Name
• E-mail address
• Phone number
• Message content
• Date and time of enquiry

Mandatory fields in forms are marked accordingly. We use this information to process and respond to your enquiry.

2.2 Bookings and Orders

When making a booking or ordering products through our website, we may collect the following information:

• Salutation, first and last name
• Billing and delivery address
• Date of birth
• Company information (for business customers)
• Phone number and e-mail address
• Payment details and booking information
• Comments or special requests

We use this information to process bookings and payments, confirm your identity, provide customer support, fulfil contractual obligations, and manage complaints and requests. Some information may be shared with third-party providers where necessary to deliver the booked services. The legal basis for this processing is the performance of a contract under Article 6(1)(b) GDPR.

2.3 Payment Processing

For paid bookings or purchases, additional payment-related information may be processed depending on the selected payment method, including credit card information, payment provider credentials, and payment confirmation details. Payments are processed securely through authorised payment service providers.

2.4 Marketing Communications

If you subscribe to our newsletters or marketing e-mails, we may collect your name, salutation and e-mail address. We use a double opt-in process to verify subscriptions. You can unsubscribe at any time using the unsubscribe link included in every e-mail.

Our marketing e-mails may contain tracking technologies such as tracking pixels to analyse delivery status, open rates, click behaviour and user engagement.

2.5 Job Applications

If you apply for a position with us, we process the information and documents submitted as part of your application. Application data is used solely to evaluate your suitability for employment and is deleted after completion of the recruitment process unless longer retention is legally required or consented to.

Section 03

CRM and Customer Data Management

We may store and combine your personal data in a central customer management system to manage customer relationships, process requests efficiently, improve our services, and personalise offers and communications. For these purposes, we use software provided by HubSpot.

Section 04

Sharing of Personal Data

We may share personal data with selected service providers where necessary to provide our services, including:

• Booking platforms and payment providers
• Marketing providers
• IT and hosting providers
• Transport and travel partners

Data may also be disclosed to authorities where legally required, to legal advisors or debt collection agencies, or during corporate transactions such as mergers or acquisitions. All disclosures are limited to what is necessary for the relevant purpose.

Section 05

International Data Transfers

Some service providers may process personal data outside Switzerland or the European Economic Area, including in the United States. Where transfers occur to countries without an officially recognised adequate level of data protection, we implement appropriate safeguards such as standard contractual clauses and additional contractual and technical protections.

Section 06

Website Usage and Technical Data

6.1 Log Files

When you visit our website, technical information may automatically be collected, including IP address, browser type and version, device information, operating system, date and time of access, referring website, and approximate location data. This information is used to ensure website functionality, improve security and stability, and analyse website performance.

6.2 Cookies

We use cookies and similar technologies to improve website functionality and user experience. Cookies help us maintain secure sessions, remember preferences, enable bookings and shopping functions, analyse website traffic, and deliver personalised advertising. You may manage cookie settings through your browser or our cookie banner. Disabling cookies may limit certain website functions.

Section 07

Analytics and Tracking Tools

We use analytics tools to better understand how visitors use our website and to improve our services. These tools may collect information such as pages visited, time spent on pages, navigation behaviour, device information and general location data.

The tools used may include:

• Google Analytics
• Microsoft Clarity
• Google Tag Manager

Where required, processing is based on your consent.

Section 08

Social Media

Our website may contain links or plugins from social media platforms such as Facebook, Instagram, X (Twitter), LinkedIn and Xing. By interacting with these services, personal data may be transferred directly to the respective providers. Please refer to the privacy policies of the individual platforms for further details.

Section 09

Online Advertising

We use online advertising services such as Google Ads and Microsoft Advertising to display relevant advertisements and measure campaign performance. These services may use cookies and tracking technologies to analyse browsing behaviour, measure advertising effectiveness, and personalise advertising content. You may disable advertising cookies through your browser settings.

Section 10

Data Retention

Personal data is retained only for as long as necessary to provide services, fulfil contractual obligations, comply with legal requirements, resolve disputes, and enforce legal rights. Certain records may be retained for up to 10 years where required by law.

Section 11

Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration and disclosure. Despite these measures, data transmission over the internet cannot be guaranteed to be completely secure.

Section 12

Your Rights

Subject to applicable law, you may have the following rights:

To exercise your rights, please contact: [email protected]

You also have the right to lodge a complaint with a competent supervisory authority.